Jump to one of the following categories:
- Is my child ready for skiing/snowboarding?
- Questions related to reservations, registration and cancellations
- The morning of your visit and checking-in
- During the lesson
- The end of the lesson
Q: How do I know when they are ready for a group lesson setting?
Answer: We feel that if a child is comfortable socializing with their peers, separating from their guardians, and have a desire to learn to ski or snowboard, they are ready for group lessons. Most children who successfully attend pre-school or the babysitter have success in our program. Being prepared for a peaceful separation is important! For younger children who would benefit from parental support to remain engaged in the lesson, or for those parents who would like to be an active part of the learning process, check out our 90 for 90 Private Lesson.
Q: When should my child start skiing or snowboarding?
Answer: There is no magic age to start your child sliding on snow. The most important factor is to not be overzealous and to focus on having fun over skill development. If you have a very active, adventurous toddler he or she may be ready before other school-aged kids. Be passionate about your skiing or snowboarding at home. Show them some videos of kids on snow. When they are excited to give it a try, they are ready! Start with a few short lessons and focus on the fun rather than skill progression. Our Group Ski Lessons begin as young as three, and Private Lessons are for any age and we have a wide range of equipment sizes.
Q: Skiing or snowboarding?
Answer: Whichever sport they are most excited to learn will be the most successful, but there are some parameters. We start group ski and snowboard lessons at age three. Our 6-week Base Camp Seasonal Program starts both skiers and snowboarders at age 5.
Q: Does my child have to be totally potty trained to attend a youth lesson program?
Answer: Yes. Your child must be able to independently use the bathroom. We have attendants to help children with their layers. Children should also feel comfortable vocalizing their need to use the restroom to their coach or attendant. All students will be asked to use the restroom before lessons start.
Q: How do I assure my kids will love skiing or snowboarding as much as I do?
Answer: Do your best to keep the sport a positive one. Leave nice and early so you don’t risk having to rush. When your kids are in lessons it’s often best to keep your distance, and be really excited about their progress when you come to pick them up. Hang their progress report up on the refrigerator. Remember that there are many factors that determine how much and how fast they learn. The most important thing is that they have fun!
Q: Do we need to make reservations?
Answer: Reservations are highly recommended on all days to guarantee a spot in a class and expedite the check-in process. If you are planning a trip on a weekend or during a holiday we advise reserving as much as a week in advance as space in our programs fills up frequently. Reservations must be made at least 48 hours prior to your visit and our cancellation policy (below) allows you to book ahead with confidence.
Q: I purchased a 3-Pack of lessons. Do I still need a reservation?
Answer: Yes. We highly recommend it. 3-Pack lessons can be redeemed at any time during the season; they do not have to be redeemed on consecutive days.
Q: If my child has an Unlimited Lesson Passport do I need to make a reservation?
Answer: Yes. We highly recommend it. Passport holders may reserve for any day of the season.
Q: Can my child be in the same class with their friend/sibling?
Answer: If there is room in the class, we can put children of the same discipline together. If they are of different ability levels or age groups, and they request to specifically be together they will both go into the lower group of the two.
Q: How do you determine a child’s ability level?
Answer: You can use our ability level chart to help us determine your child’s level. Please keep in mind that if they have been before, but it is their first time this season, we recommend dropping down one level so they aren’t overwhelmed on their first day back. When you check them in, our supervisors will use our progress reports to ensure they are in the appropriate level. Each child goes through an on-snow evaluation during the first portion of the lesson to ensure they are in the right group. At the end they’ll get a progress report and their coach will give you a recommendation on which level to sign them up for next time!
Q: Should we rent from you or buy gear?
Answer: We highly recommend renting from our facility. We have great equipment that is well-suited for beginners through advanced skiers and snowboarders. To learn to ski or snowboard, it is important they aren’t in gear that they are “growing into”. By renting, as children grow, their equipment can grow with them. Our 3-4 year old Kids Club lesson packages come with rental equipment, including a helmet.
Q: What is the cancellation policy for Youth Programs?
Our cancellation policy is as follows:
Changes or cancelations MUST be made 2 days prior to your reservation date or a $25 change/cancelation fee will be charged per participant and any refunds given will be issued on a Snodough gift card. Refunds will not be issued and 3-Pack days will be lost for changes or cancelations made after 7:30AM the day of your reservation.
- Refunds are not given due to weather or road conditions
- In the event of a full highway or mountain closure we will contact you to reschedule without charge
- Refunds are not given for arriving late to your lesson or leaving early
- For Unlimited Lesson Passports; a $25 fee will be charged before your next booking for no-shows or all changes/cancellations within 2 days of your reservation date.
Q: What happens if I don't use all the days of my 3-Pack?
Answer: 3-Packs are non-transferable and non-refundable. Unused days expire at the end of the current winter season and cannot be rolled over to the following winter. If you are unsure about whether 3 days is the right commitment, you can start with a single day purchase, and upgrade afterwards up until January 31st, 2018. If you were unable to use all three days for medical reasons or a relocation, you may be eligible for reimbursement. Reimbursement applications must comply with the resort Reimbursement Policy. Reimbursement requests for unused packages (no days used) will only be accepted until April 1, 2018. Reimbursements will be offered in the form of a SnoDough Gift Card. Refunds or credits will not be offered for partially used packages.
Q: Anything you recommend the morning of?
Answer: Don’t skip breakfast! Your child will need a lot of energy for the day so make sure they are well rested, well fed and hydrated. We also recommend planning to leave home nice and early. On weekends and holidays, expect to add time for traffic and parking.
Q: What should my child wear?
Answer: We always recommend dressing in layers. Having too many clothes is always better than not enough! Storm systems can move in fast and carry a lot of moisture. Bringing along a backpack with spare clothes is quite common and we have space to accommodate that. Here is what they should wear:
- Baselayer - Synthetic or wool on top and bottom. For those new to the sport, warm, synthetic (think polyester/fleece) pajamas work great!
- Mid-layer - A fleece/down jacket or vest (and pants if snowpants aren’t insulated),
- Jacket & Pants - Waterproof is essential, rain gear works too, when accompanied by warm layers beneath.
- Socks - Warm synthetic or wool socks that reach to at least the middle of the calf
- Gloves or Mittens - Waterproof and fit well to cover the wrist.
- Eye protection - Most of the time snow goggles are the most appropriate, but on warm, sunny days, sunglasses are fine as well.
Please avoid dressing your child in any cotton. It absorbs moisture and can get very cold very quickly.
It’s a good idea to label all of your child’s clothing and accessories with their name and phone number.
Q: Does my child need a helmet?
Answer: We actively promote safe skiing and riding so while they are not required, helmets are included as part of our Lesson Packages as part of the rental equipment, at no extra cost. If you do not wish your child to wear a helmet please notify us upon check-in.
Q: Are there goggles that I may rent or borrow for my child?
Answer: No, for hygiene reasons we do not rent eyewear. Our retail shop, Fall Line Sports, sells children's goggles. We also try to keep a basic goggle in stock for sale in the Youth Ski & Snowboard School.
Q: If my child is renting equipment, do we go to the rental shop first?
Answer: No, we have a rental facility right in the Youth Programs building!
Q: What time should we get there for check-in?
Answer: Check-in for morning and full-day lessons ends promptly at 9:15am each morning. After this time we cannot guarantee your child will get into a class starting at 10:00am. Always take extra time for parking and walking to the Ski and Snowboard School Building. On weekends and holidays we recommend aiming to arrive at the parking lot between 8:00-8:30am. Our Youth Programs facility opens at 8:30am on these days and you can check your child in right away. Check-in for afternoon lessons begins at 11:30am and ends at 12:15pm. If you have reservations, you may pick up your child’s gear and lift ticket as early as 10:00am
Q: How does check-in work?
Answer: When you get to the resort, head over to the Ski & Snowboard School building. One of our Youth Programs supervisors will check your child in and double-check their ability level. Your child will receive a legband (to indicate they are in lessons) while you sign any additional paperwork.This is the time to say goodbye! Your child will head into the back room and you will receive your security card for picking them up after the lesson. If your child is renting gear, they will be lead to the “booting room” where they’ll swap their snow boots for ski/snowboard boots. Their skis or snowboard will meet them outside once the lesson starts. Once kids have their boots they will be lead to a table with the other children in their group. They will play games, work on art projects, and get to know each other and their coaches until the lessons are due to start.
Q: Can I buy my lift ticket at Youth Programs when I check my child in?
Q: My child has a reservation for Kids Club, what will he/she do for the day?
Answer: Kids Club is for the youngest skiers, ages 3 - 6. These young children have many needs and we try to adjust the day to give them a great learning experience. Kids Club lesson participants will spend the day in short lesson segments ranging from 30-45 minutes with frequent breaks for snack, snow play, indoor play, and lunch (full day only).
Q: My child has a reservation for Adventure Club, what will he/she do for the day?
Answer: Adventure Club is for skiers and riders, ages 7 - 12. Adventure Club lesson participants will spend the day in lesson segments ranging from 45-60 minutes with short breaks for snack and lunch (full day only).
Q: Can I check on my full-day student? Can I take them for lunch?
Answer: You are welcome to check on your full-day student after the morning lesson. We recommend being in the corral at about 11:45 so you don’t miss them on their way to lunch. Keep in mind our Youth Programs facility is restricted to students and coaches only. We don’t recommend that you take your child during lunch time. This serves as a vital time for your child to rest their legs and recharge their energy. When children leave at lunchtime, they tend to rush to get back in time and thus don’t have the opportunity to get ready for the afternoon.
Q: Can I return my child’s equipment immediately following their lesson?
Answer: Of course! However, the facility may be busy with lunches being served and afternoon lessons getting gear. Ideally, morning students would return their equipment after 1:00pm.
Q: What is served for lunch?
Answer: Typically we order our lunches from the deli each day. They will be compromised of healthy options including a turkey and cheese sandwich on whole grain bread, apple slices, carrot sticks, and air-popped popcorn. We serve water with our lunches, and children have access to hot cocoa during their ski breaks on cold days.
Q: My child has allergies/dietary restrictions. Can you accommodate?
Answer: We can accommodate for vegetarian, gluten free, and dairy free diets. Please let us know of any allergies or dietary restrictions when making a reservation. While we don’t serve any products with nuts or shellfish, they are produced in a kitchen that serves those items. If your child has dietary restrictions outside of what we can accommodate, feel free to bring them a brown bag lunch with their name clearly labeled (again, please no nuts or shellfish).
Q: Can I watch the lesson or tag along?
Answer: Just as you do, we want your child to become the best skier or snowboarder they can be. To accomplish this task we have found it is best for children to feel as though they are part of the team. Parents distract children from focusing on their coach and the tasks at hand. We recommend stopping by the pick-up corral ten minutes before the lesson ends so they can show off their new skills, then take your ski buddy out for another lap. For those parents who would like to be an active part of the learning process, check out our 90 for 90 Private Lesson.
Q: How do I pick my child up after the lesson?
Answer: You will receive a security card when you check your child in. You must have this card in order to pick them up. If you misplace your card the person picking up your child must be listed on his/her liability form as an emergency contact, and a government issued photo ID will need to be shown.
It is imperative one of the emergency contacts stays on mountain while your child is enrolled in any Ski & Snowboard School activity.
Q: When and how do I return the rental equipment?
Answer: Children are always picked up in their ski or snowboard equipment so that if you wish to ski or ride with them after the class, their equipment rental and lift ticket is good for the rest of the day. You may return the equipment to us and retrieve your child’s shoes and belongings from the Youth Programs facility between 1pm and 4pm, or in the Rental Tech Center after 4pm