The following questions are for those taking Teen & Adult Lessons, Clinics or Workshops and who feel experienced and comfortable with the mountain environment. For those new to the sport, or who are still becoming accustomed to making a day out of a ski/snowboard trip to the mountains, please check out our First Timer FAQs for more relevant info.
Jump to one of the following categories:
- Questions related to reservations, check-in and cancellations
- Questions related to ski/snowboard equipment
Q: Do I need to make a reservation for Teen and Adult Lessons or Daily Clinics?
Answer: Reservations are highly recommended on all days to guarantee a spot in a class and expedite the check-in process. If you are planning a trip on a weekend or during a holiday we advise reserving as much as a week in advance as space in our programs fills up frequently. Reservations must be made online or by calling 206-812-7387 at least 48 hours prior to your visit and our cancellation policy (below) allows you to book ahead with confidence.
Q: Do I need to make a reservation for Weekend Workshops or Multi-week Programs?
Answer: Yes. We like to schedule and confirm these programs at least 1 week before the start date. A reservation is required to ensure your spot and to avoid cancellations. We can sometimes accommodate drop-ins and last minute additions. Call us at 206-812-7387 or visit the Ski and Snowboard School Office.
Q: How long will it take me to drive to Stevens Pass?
Answer: Driving time from downtown Seattle to Stevens Pass is two hours on bare roads and with no traffic. Drive time from Leavenworth is an hour. Adjust you departure times based on road and traffic conditions so that you arrive at Stevens Pass at least 90 minutes before your lesson begins. Check the Washington State DOT website (WSDOT) for current road conditions and here for directions.
Q: How early do I need to arrive at Stevens Pass to make my 10am or 1pm lesson?
Answer: You should arrive at the resort at least 90 minutes before your lesson start time to allow enough time to park, get your rental equipment and meet your lesson group. If you are using your own equipment, you should arrive at least 45 minutes before your lesson starts to check in, or to sign up for a lesson if you have not made a reservation.
Q: Where do I meet the lesson/clinic groups?
Answer: All Group Lessons and Clinics meet right outside the Rental Tech Center. Stevens Pass Base Area Map. If you require rental equipment, visit the Rental Tech Center prior to checking-in for your lesson.
Q: What is the cancellation policy for reservations?
You can call or email to cancel. If you are canceling a Learn-in-3 Lesson or Rental Equipment reservation call: 206-812-4510 ext. 4230. If you are canceling a Youth Lesson or an Intermediate Lesson please call 206-812-4510 ext. 4516. Please have your order # ready. You can also email us at Cancellations@stevenspass.com. Please include in your email order #, participant's name, date and product you are canceling and a new date if you would like to reschedule. Our cancellation policy is:
- Up to 7:30am 2 days prior: no charge
- 7:30am 2 days prior to 7:30am the day of: $25 fee applied
- After 7:30am the day of: charged full price*
- Refunds are not offered for arriving late or leaving early.
*in the case of a Learn-in-3 Guarantee visit, a $25 fee will be charged at the time of your next booking.
Q: Are helmets included with the lesson program packages?
Answer: Helmets are included as part of the rental equipment that comes with each day of the Learn-in-3 Guarantee Program. Helmets are not included as part of single day Group Lesson or Clinic packages. Helmet rentals are available in the Stevens Pass Rental Tech Center for $11; request a helmet when you make your reservation.
Q: Do you offer Demo Equipment?
Answer: Yes, but not as part of our Group Lesson or Clinic packages. With 2014 ski models from K2, Elan, Atomic, Blizzard, Nordica, Rossignol and Salomon, and 2014 snowboard models from Burton and Rossignol to choose from, you can find equipment that suits your skiing/riding style and the conditions of the day. Remember that demos are a great way to try before you buy.
Q: Can I add Demo Equipment to my package?
Answer: To rent a demo ski/snowboard you will need to purchase the lesson/clinic separately from the rental. Demo equipment can be reserved over the phone by calling the Rental Tech Center directly at 206-812-7351.
Q: Where do I put my rented equipment while I take a break?
Answer: Put it in Gear Check! It is free to check skis and poles or snowboards that you rented from Stevens Pass.
Q: I’m bringing my own equipment. Do you offer repair/maintenance services?
Answer: Yes! Taking care of your equipment optimizes its performance and extends its life. Our knowledgeable technicians at the Stevens Pass Care & Repair Center will help you to keep your gear in top notch condition as well as repair any base damage that may occur during use.