The following questions are for those taking Teen & Adult Group Lessons or Clinics and who feel experienced and comfortable with the mountain environment. For those new to the sport, or who are still becoming accustomed to making a day out of a ski/snowboard trip to the mountains, please check out our First Timer FAQs for more relevant info.
Jump to one of the following categories:
- Questions related to reservations, check-in and cancellations
- Questions related to ski/snowboard equipment
Q: Do I need to make a reservation for Beginner Lessons or Progression Sessions?
Answer: Reservations are highly recommended on all days to guarantee a spot in a class and expedite the check-in process. If you are planning a trip on a weekend or during a holiday we advise reserving as much as a week in advance as space in our programs fills up frequently. Reservations must be made online or by calling 206-812-7387 at least 48 hours prior to your visit and our cancellation policy (below) allows you to book ahead with confidence.
Q: How long will it take me to drive to Stevens Pass?
Answer: Driving time from downtown Seattle to Stevens Pass is two hours on bare roads and with no traffic. Drive time from Leavenworth is an hour. Adjust you departure times based on road and traffic conditions so that you arrive at Stevens Pass at least 90 minutes before your lesson begins. Check the Washington State DOT website (WSDOT) for current road conditions and here for directions.
Q: How early do I need to arrive at Stevens Pass to make my lesson start time?
Answer: You should arrive at the resort at least 90 minutes before your lesson start time to allow enough time to park, get your rental equipment and meet your lesson group. If you are using your own equipment, you should arrive at least 45 minutes before your lesson starts to check in, or to sign up for a lesson if you have not made a reservation.
Q: Where do I meet the lesson/clinic groups?
Answer: All Beginner Level Group Lessons and progression Sessions meet right outside the Rental Tech Center. See the Stevens Pass Base Area Map for more detail. If you require rental equipment, visit the Rental Tech Center prior to checking-in for your lesson.
Q: What is the cancellation policy for reservations?
Answer: Changes or cancelations MUST be made 2 days prior to your reservation date in order to receive a FULL REFUND.
- To cancel, please email email@example.com or call 206-812-4510 and listen for the cancellation options. We recommend you error on the side of caution if you are sick.
- Full refunds will only be issued for cancelations received 2 days before your lesson date.
- If you cancel the day prior to your lesson you will be charged a fee of $25.
- If you cancel after 7:00am the day of your lesson or no call/no show you will be charged the full rate of the lesson reserved.
- Refunds are not given due to weather or road conditions
- In the event of a full highway or mountain closure we will contact you to reschedule without charge
- Refunds are not given for arriving late to your lesson or leaving early
Q: Are helmets included with the lesson program packages?
Answer: Helmets are included ($12 value) as part of the rental equipment that comes with Beginner Lesson or Progression Session packages. Helmet rentals are not included with standard rental equipment only.
Q: Do you offer Demo Equipment?
Answer: Yes, but not as part of our Group Lesson or Progression Session packages. With the latest ski models from K2, Elan, Atomic, Blizzard, Nordica, Rossignol and Salomon, and snowboard models from Burton and Rossignol to choose from, you can find equipment that suits your skiing/riding style and the conditions of the day. Remember that demos are a great way to try before you buy.
Q: Can I add Demo Equipment to my package?
Answer: Equipment for Progression Session packages can be upgraded to either our Performance or Demo line. This cannot be done in advance but can be done day of when you check-in and collect your gear.
Q: Where do I put my rented equipment while I take a break?
Answer: Put it in Gear Check! It is free to check skis and poles or snowboards that you rented from Stevens Pass.
Q: I’m bringing my own equipment. Do you offer repair/maintenance services?
Answer: Yes! Taking care of your equipment optimizes its performance and extends its life. Our knowledgeable technicians at the Stevens Pass Care & Repair Center will help you to keep your gear in top notch condition as well as repair any base damage that may occur during use.