Q: What is the difference between Sport, Performance and Demo equipment?
Q: What information will I need to provide in order to rent?
Q: If I don’t like snowboarding can I switch to ski gear?
Q: Where do I put my rented gear while I take a break?
Q: What is the Rental Reservations Cancellation Policy?

Q: What is the difference between Sport, Performance and Demo equipment?
Answer: Sport equipment consists of skis or a snowboard that is intended to be used primarily on groomed runs by beginner through intermediate level users.

Performance skis and snowboards generally have a stiffer, more specialized flex pattern, and may be wider in the waist. They are intended for intermediate to advanced skiers and riders.

Demo equipment is state-of-the-art equipment for advanced through expert skiers and riders. Our experienced technicians will help you choose from a large variety of skis and snowboards so that you can maximize your fun on the slopes. Demo ski boots feature a stiffer flex index than do our standard boots.
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Q: What information will I need to provide in order to rent?
Answer: Skiers will need to know their height, weight, age and shoe size. It is helpful to know your skier type.

Snowboarders will need to know their height, weight, age, shoe size. It is helpful to know which foot forward you prefer.

Both skiers and snowboarders will need to bring credit card and valid ID in order to rent. All renters will need to sign a Release of Liability waiver. Renters under the age of 18 will need a parent or guardian to sign the wiaver.
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Q: If I don’t like snowboarding can I switch to ski gear?
Answer: Yes, we’re glad to swap snowboard gear for ski gear (and vice versa).
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Q: Where do I put my rented gear while I take a break?
Answer: Put it in Gear Check! It is free to check skis and poles or snowboards that you rented from Stevens Pass.
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Q: What is the Rental Reservations Cancellation Policy?
Answer: 

You can call or email to cancel. If you are canceling a Learn-in-3 Lesson or Rental Equipment reservation call: 206-812-4510 ext. 4230. If you are canceling a Youth Lesson or an Intermediate Lesson please call 206-812-4510 ext. 4516. Please have your order # ready. You can also email us at Cancellations@stevenspass.com. Please include in your email order #, participant's name, date and product you are canceling and a new date if you would like to reschedule. Our cancellation policy is:

  1. Up to 7:30am 2 days prior:                                     no charge
  2. 7:30am the day before:                                         $25 fee applied
  3. After 7:30am the day of:                                        charged full price*
  4. Refunds are not offered for arriving late or leaving early.                                                                                                  

*in the case of a Learn-in-3 Guarantee visit, a $25 fee will be charged at the time of your next booking.



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