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- Questions related to reservations, check-in and cancellations
- General questions related to Private Lessons
Q: Can I request a particular ski or snowboard instructor?
Answer: Yes! You can request the instructor of your choice when you make a reservation for a private lesson. Please call 206-812-7387 at least 48 hours in advance so that we can coordinate your schedule with the instructor’s schedule, and be aware that instructors do take days off. Private lessons are very popular, so reserve ahead of time.
Q: Do I need to know which instructor I want when I book?
Answer: No! Just tell us a little bit about your personality and what you want to get out of the lesson and we will find the perfect instructor to match your needs.
Q: What time should I arrive for my Private Lesson?
Answer: If you need to rent ski or snowboard equipment we recommend arriving at the resort 90 minutes prior to your lesson start time to allow ample time to park, get fitted with your rental equipment and check in at the Ski & Snowboard School. If you own your own equipment plan to arrive no less than 30 minutes prior to your lesson start time to allow ample time for parking and check-in.
Q: If I’m running late can I push back my start time?
Answer: Unfortunately we cannot accommodate changes to a scheduled lesson unless done so with at least 24 hours notice. Private lessons must finish on time as we schedule instructors for specific time blocks and often book instructors on back to back lessons so pushing back one reservation often affects others.
Q: Where do I go when I arrive?
Answer: If you require rental equipment, go to the ground floor of the Tye Creek Lodge as seen here on the Stevens Pass Base Area Map. If you have your own ski or snowboard equipment, head straight for the Ski & Snowboard School building.
Q: What is the cancellation policy for private lessons?
Answer: Reservations cancelled with more than seven days notice are eligible for a full refund. Reservations cancelled or changed with less than seven days but more than 24 hours notice are subject to a $50 cancellation/reschedule fee. Reservations cancelled with less than 24 hours notice and no show/no call's are not eligible for refund or reschedule.
Q: What’s the ideal length of time for a Private Lesson if I am a beginner?
Answer: It is ideal to choose a 2-hour private lesson if you are new to snowboarding or skiing. This gives you time to get acquainted with the equipment, the basics of sliding, and getting on and off the chairlift, with time left over to practice and learn the basics by actually sliding on the hill with your coach. You can extend your lesson if you are feeling strong and ready for more.
Q: How many people can take a Private Lesson?
Answer: Private lesson prices include up to two students. You can add additional students to any private lesson of any length for $40 per extra student. Please be aware that larger groups mean less individual instruction time. We don’t recommend groups larger than five people.
Q: Should everyone in the group be at the same age and ability level?
Answer: When possible, yes. Mixed ability levels create a difficult group dynamic for the instructor. If you wish to place people of different levels, ages or learning capacities in the same private lesson, please be aware that the instructor will focus the majority of their time on the student with the lowest ability in the group.
Q: Can skiers and snowboarders be in the same Private Lesson?
Answer: No. We have some very talented instructors, but even they can only teach one discipline at a time. If you have both skiers and snowboarders who wish to take a lesson you will need to book two separate lessons.
Q: Do I have to purchase a lift ticket if I’m taking a private lesson?
Answer: The cost of a private lesson does not include a lift ticket. However, discounted lift tickets are available for guests purchasing a private lesson at the front desk of the Ski & Snowboard School.
Q: Can I take a break in the middle of my Private Lesson?
Answer: You are welcome to take a break; however, the clock on the Private Lesson does not stop so please take this into consideration when booking lessons that run over popular meal times.