Season Passes are non-refundable and non-transferable. We do, however, understand that life is full of the unexpected. If you become medically unable to ski or ride or are relocated out of the area due to employment or deployment we will reimburse your pass to a SnoDough Gift Card using the schedule below:

Prior to Opening Day - 100% less $50 processing fee
Opening Day - December 31st - 75% less $50 processing fee
January 1st - February 15th - 50% less $50 processing fee

No refunds will be allowed after February 15th.

For all Reimbursements you will be required to provide the following:

• Completed Reimbursement Request Form
• Appropriate documentation supporting medical condition or relocation as described below.
• Keep your media(pass)card for future renewal purposes.

Request for reimbursement must be received by Stevens Pass within 30 days of when medical condition or relocation occurred.

• For medical condition, a letter from a licensed medical provider including the date of the onset of the condition and the prognosis stating the pass holder is unable to ski or ride due to the condition is required.
• For relocation, documentation proving a change of residence to a location outside of a 200 mile radius is required. Acceptable documentation includes a letter from new employer or the military stating date of job assignment or deployment.

Requesting a Reimbursement:
Reimbursement requests will not be accepted after February 15th of each season. To request a reimbursement, please download a Reimbursement Request Form (76k PDF) , complete the form and mail to Guest Relations at the address listed below along with your pass and appropriate documentation or come in to Guest Relations in person.

All reimbursements are at Stevens Pass discretion and approval.  All reimbursements are final!

Mail to:
Stevens Pass
Guest Relations
PO Box 609
Leavenworth, WA 98826